Lou Malnati's River North Pizzeria, Chicago IL - December 2

Rating - 6.8

Response via yelp: Matthew,I am so sorry to hear that you had any issue with our service. We take customer complaints like this very seriously and like to use them as much as possible to solve any problems we may be having in the stores. For that reason, the Regional Manager of the River North location would like to talk to you about your experience. If you are comfortable, please message me with your email address or phone number, whichever you would prefer, and I will have her contact you personally.Again, I apologize for your experience and appreciate you bringing it to our attention!


The pizza was EXCELLENT, but everything else was pretty BRUTAL.

I ordered via the phone for a meeting we were having at the office. First of all, you have to be prepared to be on hold for 5 minutes, then the person who took my order was WAY off on her recommendation for how much pizza we needed to order....we did not have nearly enough.

Then there was the deliver issue...first time driver was at our office and didn't know where to park or how to get pizza's to us. When he finally made it he was great, but about 20 minutes after the delivery had been promised, and you know how a group of hungry people who have been in a meeting all day can be.......

Pizza was still hot, and it is awesome. Lower rating is due to all the other hassles....

Large Thin Cheese 12.20
2 Large Thin Cheese and sausage 28.30
Large Cheese and Roni 14.15
Large Thin Cheese, mushroom , green pepper, onion 17.45
Large Thin the Deluxe 17.65
Setups 0.00

Deliver 3.25

Total - 133.32 (includes $20 tip)