Hyatt Regency, Austin TX - April 19

I received this response on 4/27, and while I do appreciate she took the time to respond, you be the judge if it doesn't "feel" like its from the heart:

Dear Mr. Wolniewicz,


Thank you for your recent stay at the Hyatt Regency Austin.

As a Diamond member, we greatly appreciate your loyalty to Hyatt and want to ensure that you always receive the best service. It is my understanding that you were not pleased with your arrival experience? Your reservation was for a King size bed but it appears as though the front desk team upgraded you due to your Diamond Status. As there are only 4 Balcony king rooms in the hotel, this may have delayed your arrival to your guest room. Was this the reason for your dissatisfaction with your check in experience?   ***Give me a break***

We were pleased to hear that you enjoyed the comfortable Grand bed and the robe placed on your bed during turndown. We were however surprised that you did not enjoy the view across the river.
***The Austin "skyline" blows***



As a loyal Hyatt member, we appreciate your valuable feedback and want to ensure that your every stay at a Hyatt Hotel is more than enjoyable.


With that being said, we hope that you will consider staying with us again during future visits to Austin.

We welcome any additional feedback regarding your stay and look forward to your next visit.

Sincerely,

Jessica Higginbotham
EAMRooms Division
Hyatt Regency Austin, Downtown on the Lake
208 Barton Springs Road
Austin, TX 78704
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Rating - 7.0

Not a great check in experience.....arrived around 7 pm and was forced to wait to check in....got a nice room (1602) on the top floor...

It was quiet and had a great bed to sleep in. They also put the robe on the bed (so you could remember to wear it), but I got in too late and simply went to sleep.

Location is convenient to downtown ($6 cab ride) and its easy to get cab to/from the property. Staff is friendly and the view across the river is ok...its NOT great....

Total - $191.20 (219.88 inc taxes)