Grand Hyatt, Grand Central, New York

Rating 6.0

This has become my favorite business hotel because I can walk to most appointments, or take the subway to the financial district or to NJ. I switched after I was sick of the NY Hilton treating me like a piece of meat.

I went to check in at 10 pm and there was a line 6 people long. The long desk clerk was busy chatting on the phone and all of the self-service check in machines were not working.

I also did not like that they got rid of the concierge on the club level.

They must have cut staff, and it showed.

One more chance for them before I go to the Plaza Hotel.