Grand Hyatt @ Grand Central, New York - 2/23-25

Rating 9.6
I arrived around 11:45 pm, and my man Michael (or Mike) was working the desk. He is a great kid, friendly and helpful. I didn't pay attention to the room I was given and when I got upstairs it was right next to the Grand Club. I went back down, Mike was on the floor but saw me and immediately helped but me in a different room. It was a handicapped room with double beds, but I was really tired, so in the morning I asked the front desk if they could move me.

They were great, and put in my new favorite room (not telling which one because I want it every time.

In addition, I got a hand written note and 2 Heiny's in the room from Jeff Monson who apologized for the trouble I had last time checking in. Thanks Jeff!!