Hertz, Phoenix AZ

Rating - 1.2

As usual they continued to have horrible customer service, crappy cars, and employees with horrible attitudes. In the first three cars we had, the seat belt for the child seat would not work. Finally got one that did, after at least 45 minutes, and they never bothered to put us in an upgraded car.

Good thing it was free for the week-still don't understand why I had to pay them - at least Hilton eats the tax bill.

Taxes 58.64